Riders across South Africa have expressed the concern to be able to speak to someone in the event of a critical safety-related issue. This new line provides riders with better peace of mind, as they will now receive 24/7 access to speak directly to Uber’s Global Incident Response Team should they have a safety-related issue post-trip. You simply need to submit your safety concern via in-app Help, and you will receive a call back in minutes!
Everyone has the right to be safe – whether you’re on a train, in a taxi, walking on a sidewalk or in an Uber. While no means of transportation can be 100% incident or accident-free, Uber believes that technological improvements can aid in improving safety while on the road.
ENDS
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Via: Uber